Thank you for shopping with EMERVEX. We value our customers and strive to ensure a smooth and satisfying shopping experience. Please read our Return and Refund Policy carefully.
Returns
We accept returns only under the conditions mentioned below.
You may request a return if:
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The product received is damaged or defective
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The product received is incorrect or not as described
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The product has manufacturing defects
To be eligible for a return:
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The request must be raised within 7 days of delivery
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The product must be unused, unwashed, and in original packaging
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Original invoice or proof of purchase must be provided
Products that are used, altered, or damaged by the customer will not be eligible for return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
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Digital products or downloadable content
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Gift cards or vouchers
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Products purchased under clearance or sale offers
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Personalized or custom-made items
Refunds
Once your return request is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed within 7–10 business days
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The refund amount will be credited to the original payment method
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Shipping or handling charges are non-refundable
Partial Refunds
Partial refunds may be granted in cases where:
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The item is returned in a damaged or incomplete condition
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Parts of the original product are missing
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The item shows signs of use not caused by EMERVEX
Replacement Policy
If the product is defective or damaged, we may offer a replacement instead of a refund, subject to product availability.
Cancellation Policy
Orders can be cancelled only if:
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The order has not yet been shipped
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Cancellation request is raised within 24 hours of placing the order
Once an order is shipped, it cannot be cancelled.
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrect
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We recommend using a trackable shipping service
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EMERVEX is not responsible for lost or damaged return shipments
Contact Us
For return, refund, or cancellation requests, please contact us with your order details.
📧 Email: emervex@gmail.com
📍 Business Name: EMERVEX TECHNOSOFT PRIVATE LIMITED
Changes to This Policy
EMERVEX reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
