At EMERVEX, we are committed to delivering your orders safely and on time. This Shipping Policy explains our shipping process, timelines, charges, and other important information related to order delivery.
Order Processing Time
All orders placed on EMERVEX are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed and dispatched, you will receive a confirmation message or email with tracking details.
During high-demand periods, processing times may be slightly extended. We appreciate your patience during such times.
Shipping Locations
Currently, EMERVEX ships across India. We do not offer international shipping at this time.
Orders can be delivered to residential, commercial, and selected pickup locations where courier services are available.
Shipping Charges
Shipping charges are calculated at checkout and may vary based on:
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Delivery location
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Product size and weight
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Order value
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Ongoing offers or promotions
Occasionally, free shipping may be offered on selected products or minimum order values, which will be clearly mentioned on the website.
Estimated Delivery Time
Estimated delivery times vary depending on your location:
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Metro Cities: 3–5 business days
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Non-Metro / Tier 2 Cities: 4–7 business days
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Remote Areas: 6–10 business days
Delivery timelines are estimates and may be affected by factors beyond our control such as weather conditions, courier delays, or regional restrictions.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS. You can use these details to track your shipment in real time through the courier partner’s website.
If you face any issues tracking your order, please contact our support team.
Delivery Issues
If your order is delayed, damaged, or lost in transit, please notify us within 48 hours of delivery or expected delivery date. We will coordinate with the courier partner to resolve the issue as quickly as possible.
Incorrect Address
Please ensure that all shipping details are accurate at the time of placing the order. EMERVEX is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, re-shipping charges may apply.
Undelivered or Returned Shipments
If a shipment is returned due to:
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Customer unavailability
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Incorrect address
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Refusal to accept delivery
We may process a refund after deducting applicable shipping and handling charges, or re-ship the order upon request.
Contact Us
For any shipping-related queries or assistance, please contact us through the support details provided on our website.
